Training in team-building and communication: Staff seminars and courses

It is now generally accepted that communication is a factor of prime importance for performance and productivity. Million-dollar projects stand or fall on the strength of relationships within teams and with contractual partners.

Given that every team develops in phases, bottlenecks or other minor crises can arise at any time. When this happens, the difficulties have to be dealt with through thoughtful consultation or with help from outside. In any productive enterprise, all the staff members will have roles and functions that go beyond the strict letter of their job description. Taking full account of this multiplicity of functions can have a beneficial influence on the development of a team or project (notably with respect to gender and diversity management).

Possible fields for team-building / training in mediational communication:

  • Conflict-solving in teams and groups
  • Conflict prevention and mediative behavior: Optimization of conflict competence in staff of one or more departments, particularly when changes are imminent
  • Conflict coaching: Analysis of conflict-prone working relations and development of processes calculated to lead to solutions; preparation of appropriate discussions (also for individual projects)
  • Promoting increased output through more efficient cooperation within company staff
  • Strategy development
  • Preparing the ground for an enterprise to change hands, particularly for family firms (generation changeover)
  • Work on inter-cultural aspects of cooperation (diversity management)
  • Communication training for demanding situations (e.g., telephone contact with customers)
  • Gender Analysis: The implication of role-specific aspects of the male-female relationship in a professional context and in development projects

Presentations

  • Communication in everyday business life
  • Mediative behaviour for managers
  • Conflict management, business mediation
  • Inter-cultural competence
  • Inter-cultural communication and conflict-solving
  • Co-operation in international organizations
  • 'Conflict culture in the cultural world': Art and mediation – mediation in the arts
  • NGOs: Communication and conflict culture in the non-profit field, in particular in development co-operation
  • Gender issues in development co-operation
  • Food-for-thought presentations followed by stand-by mediation

Presentations can be specially tailored to meet clients’ individual requirements.