Business Mediation

  • Manufacturing businesses
  • Service businesses
  • The health and care sectors (hospitals; homes for the elderly, handicapped, young people …)
  • Public authorities

Conflicts in the business environment cause:

  • social friction / impaired staff relations
  • loss of working time
  • losses through increased staff sickness
  • financial losses

A single hour of conflict resolution thus costs 1 per cent of a monthly salary. Conflicts that are repressed and not brought out into the open lead to reductions in sales.

Experience has shown that the costs of mediation amount to one tenth of the costs otherwise incurred.

Judicious intervention can result in more productive procedures and more efficient results, in such cases as:

  • Conflicts between employees, whether in the same or in different departments (frustration, entrenched dissatisfaction, sick leave, 'cold war', intrigues etc.)
  • Businesses being passed on to the next generation
  • Generation change
  • Mergers
  • Conflicts with business/contractual partners
  • Restructuring
  • Issues between management and the staff council
  • Personnel management issues (bonus system, relocations, job responsibilities, use of workspace, holiday schedules, use of synergies)
  • In connection with teambuilding
  • Suspected mobbying

Increasingly, managers recognize that it is not a sign of weakness to provide professional conflict management mechanisms. On the contrary, all change management involves conflict management. The involvement of a third party/mediator is a sign of support from the management and is usually greatly appreciated by employees.